At SilkOffRoad, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you use our website or services, we may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Pickup and drop-off details for your car rental
  • Travel preferences
  • Billing information (only when required for payment processing)
  • Technical data (such as IP address, browser type, operating system, referring pages)
We only collect information that is necessary to provide our services and improve your experience on our website.

2. How We Use Your Information

We may use your information for the following purposes:
  • To process your car rental bookings
  • To communicate with you regarding your booking or inquiry
  • To send you important service updates or changes
  • To improve our website and services
  • To comply with legal requirements
We will never sell or rent your personal information to third parties.

3. Data Sharing and Third Parties

We may share your information with:

  • Payment processing providers (if applicable)
  • Government authorities, if required by law (e.g., for border permit applications or customs clearance)
  • Third-party service providers who assist us in operating our website or providing services (under strict confidentiality agreements)

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Understand how you interact with our website
  • Improve website performance and functionality
  • Remember your preferences

You can choose to disable cookies in your browser settings; however, this may affect the functionality of some parts of our website.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our services
  • Comply with legal and accounting obligations
  • Resolve disputes

Once your data is no longer required, we securely delete or anonymize it.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at:
info@silkoffroad.net

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with the new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • SilkOffRoad
  • Bishkek, Kyrgyzstan
  • Email: info@silkoffroad.net
  • Website: https://silkoffroad.net